Would I do business again with La Mesa Flooring Company? It would be a definite yes for me. The first time I went to the shop, I met Ralph, who was pleasant to speak to and showed me the styles and features of several flooring options. He was professional and didn't try to upsell me. I ended up taking a handful of samples home to see if they match my home.
Next time I brought the samples back and met Eric. They answered questions I had about installation and scheduling, and I felt in good hands enough to make a deposit and sign the contract.
Peggy came out to my home to take measurements and notes on how I'd like to install the laminates. She told me ahead that leveling may be required before installation can take place so that I was aware.
What impressed me most was the proactive and constant communication from Eric while we waited about a month before the installation can start due to the windows and door getting installed before that. Eric's communication was very warm, real, respectful, and professional. This was the number one factor that would make me do business again.
Once the installation started, it took two days due to the leveling that was required. Peggy and Eric were upfront about the cost of doing this and they explained to satisfaction when I had questions about the extra billable hours for leveling. I was happy with the outcome. It looked great and did not dip or squeak, and I got to keep some planks for backup. Thank you Ralph and Eric and Peggy for a great business experience.